Why outsource at all?
Every day, almost every member of staff in your company goes to their desk, sits down and turns their computer on. No matter what their role is, they will interact with IT each day – either by email, electronic marketing, word processing, the Payroll system, the HR system or the MRP/ERP system – computers will always be involved.
When working they will use software, communicate over your network, talk to your servers and access the internet through your firewalls and routers. Slowness or failure in any part of that chain causes productivity-loss – leading to financial losses.
Many companies think they have IT handled, either by “that member of staff who knows about IT”, the Director who set things up originally and Googles the answer to new problems, the local computer shop, or there’s a friend who knows about IT who can help.
Each of those solutions carry their own problems;
- The in-house expert or Director being constantly distracted from their regular job with technical problems and lacking a clear long-term IT strategy;
- The friend who is taking a holiday.
Even in-house IT engineers & local computer shops can’t be expected to know about every subset & nuance of every IT system they need to work with – so they spend hours working on 5-minute problems.
That’s where EPX comes in. We have set working hours, opening times and guaranteed response-times. The xCover Total package supplies equipment with SLA’s (guarantees on how much “uptime” the equipment will have). We have specialists experienced in different areas of technology – and we have subcontractors available for the super-niche work.