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A little bit about us....

Founded in 2005, EPX's sole goal is to provide outstanding IT support and services that are great value for money. Simple!

EPX strives to continually innovate and provide our customers the best possible solutions to their technical problems. We like to be ahead of the technology curve and implement new solutions which provide a cost and technological benefit for our customers.

Starting with 2 friends (Dan & Mark) who meet at university, working in a single 200 sq. ft. room in the small town of Rugeley in Staffordshire. EPX has grown since then and is now providing IT support services throughout the West Midlands and North West.
Although we have grown in size, we believe in giving a personal service. This is why EPX don't hire sales staff, Dan & Mark are still the guys you see at all the meetings. This personal service, we feel, this is why our customers stay with us for the long term and how we can provide a tailored service for each customer.

Services Level

85%

First Time Fix

28s

Average Call Wait Time

94%

SLA Adherence

100%

Critical SLA Adherence

Management Team

Admin Team


Amy Sanders

Account Manager


Claire Dudson

Accounts Assistant


Dean Hateley

Technical Account Manager


Eileen Bateman

Finance Controller


Harriet Squire

Account Manager


Kay Hocknell

Account Manager


Toby Winch

Sales

1st Line Team


Jake Hancox

1st Line Engineer


Paul Hayward

1st Line Engineer


Paul Mcevoy

1st Line Engineer


Robert Davies

Field IT Engineer


Tim Powell

1st Line Engineer

2nd Line Team


Evan Grimsdale

2nd Line Engineer


 James Tatlow

2nd Line Engineer


Ollie Ricketts

2nd Line Engineer


Przemek Dera

2nd Line Engineer

Systems Team


Ant Gribben

Project Manager


Dan Basford

Web Development


Greg Mayes

Software


Kira Hardgreaves

Software


Mike Ellis

Systems Analyst

Technology Partners