Enterprise software and programmes have common applications and are used by businesses for operations and back office support. These tools cover database management, customer relationship management, supply chain management and business process management.
Businesses have similar departments and systems in common and enterprise software is often available as a suite of customisable programmes.
Some of these programmes include:
Automated billing systems.
Email marketing systems.
Call centre and customer support.
Customer Relationship Management (CRM).
Enterprise Resource Planning (ERP).
The growth in cloud computing has opened up endless enterprise possibilities for all businesses including small to medium sized ones. Businesses of all sizes can now benefit from excellent cloud technology to modernise and simplify their business activities. With fewer overheads and less need for hardware equipment.
On the flip side, there is now a vast amount of choice in enterprise software, almost to the point that it has become overwhelming and difficult to choose a platform.
A look at some enterprise programmes
Looking at one area, Customer Relationship Management (CRM), there are now many ‘off the shelf’ packages which can be used immediately and/or have options to tailor the software a little closer to client requirements.
CRM in its simplest form is an automated system which facilitates the contact details for clients and contacts (database). The software should also allow recording of relevant interactions (person, social media, phone and email) within the database. The word relevant is important as following GDPR, there are rules as to the amount and type of information businesses can now store on its systems, but this is a whole other topic.
The most useful CRM platform features might include user access dependant on role, user support, workflow automation, document libraries, lead capture and tracking, reporting and email integration (as a start to marketing functionality). Marketing functions can also make up part of the software and as well as e mail integration, can include eshots, social media interaction, survey software and print production functionality.
Some CRM systems leading the way are: Salesforce (probably more suitable for larger organisations), HubSpot, Zoho and Mailchimp, who have also just recently re launched as a CRM package. A really good article to read regarding the pros and cons of CRM software is https://smallbusiness.co.uk/crm-system-micro-business-2547812/.
Moving on to project management tools, there are many great options available to help manage projects more effectively and they are used as a tool to collaborate with the team involved in the project. These tools ensure everyone involved has clearly defined targets and deadlines and anyone in the team at any time can access the tool at work, home or when mobile.
A good project management tool will provide an overview of the whole project and will allow users to check progress, milestones, responsibilities and tasks to make sure every upcoming task needing completion is kept to schedule. This software is a great way to visualise shared workflows and drive progress. Used correctly, these apps are an amazing way to visualize shared workflows, maximize productivity, keep up momentum – and make sure no task gets forgotten.
Project management tools leading the way are Microsoft Teams/Planner, Trello, Zoho Projects and Monday.com. An interesting article to read on this is https://financesonline.com/top-5-project-management-software-small-business-2017/, however, this does not cover Microsoft and Trello and these are also both worth a look.
What next for enterprise programmes?
Enterprise software is big business and is estimated to be worth £210 billion by 2022. Software has to be intuitive and immediately usable as generally in small to medium size businesses, individuals wear more than one hat and need to pick up other areas of business they may not be familiar with, therefore, software which is intuitive and easy to use will be the go-to application. Software must not only do its job and be easy to use, but it must also provide collaboration, and be simple to deploy and support.
At EPX Technical Services, enterprise software and programmes are part and parcel of daily IT support life and the team can help businesses work through the mire of software and hardware available and the best solutions available to meet business objectives. To find out more, call 01785 878 311 or email firstname.lastname@example.org. Further Contact Details for EPX.