Agents on every server and endpoint report disk health, patch status and service availability continuously, so a failing disk or a stalled update raises a ticket before anyone has to report it.
Proactive Managed IT Support
The business leaders we work with want two things from their IT support: that the systems their business depends on stay running, and that when something does break they can call and get a real engineer who already knows their setup.
Where growing businesses get stuck
Your team makes decisions all day, and they can only make good ones when the systems in front of them are working. When IT support turns up only after something has already broken, the disruption spreads well past IT: it reaches your customers, slows your team down and leaves you defending a risk you never had proper visibility of.
That puts it on the leadership agenda, and it shouldn't be the price of growing. A business that's scaling deserves to know what's being managed, what it costs and who's accountable for it, while everything is still running normally.
Why leadership teams move their IT to EPX IT
We've sat across the table from enough leadership teams to recognise the pattern: the meeting where nobody has a straight answer for why something went down, and the invoice that doesn't match what was agreed. It starts to feel like IT is something happening to you.
Every partner gets a named Partner Consultant and regular technology meetings, both included in the core relationship from day one. We've supported UK businesses since 2005, we manage more than 2,500 computers across Staffordshire and the West Midlands and we're Cyber Essentials Plus certified.
EPX IT is certified to Cyber Essentials Plus, which an independent assessor verifies by testing the controls on our own systems.
What changes once EPX IT is managing your IT
Problems get caught before your team notices them.
A call gets answered by someone who knows your setup.
Remote IT support resolves most issues on first contact, and onsite IT support comes out when the work genuinely needs hands on it. Partners on a managed support contract have 24/7 out-of-hours cover, so a fault at two in the morning is picked up when it happens.
Nothing gets left until it breaks.
Patching, updates and scheduled maintenance run on a cycle, so ageing hardware and licensing gaps get flagged as part of the service while there's still time to plan for them.
Leadership sees what's actually happening.
You get plain English reporting on what's being managed, what's improving and what needs a decision from you, and you don't have to chase it.
Under a minuteis the average time for a real person to answer, and most issues are resolved in that first conversation.
Over 98%is the average satisfaction score from partners rating the tickets we closed in the last 30 days.
99%+of response and resolution times are met within standard contractual terms.
98%of our partners have stayed with EPX IT over the last three years.
2,500+computers supported for 38 fully managed partners.
Since 2005supporting businesses across Staffordshire and the West Midlands.
Service desk figures are rounded and cover the last 30 days. EPX IT data, correct as at July 2026.
What sits alongside managed IT support
Managed IT support is the day to day service, and these are the other areas EPX IT looks after, each with its own page.
Cybersecurity and threat protection
Protection across users, devices and networks, monitoring for unusual activity, and a structured response when something is found.
IT infrastructure and network management
Servers, networks and connectivity monitored as one estate, so capacity and reliability risks get picked up before they become an outage.
Cloud services and management
Cloud migration, access control and ongoing management, with visibility of what each platform costs and who can reach what.
Backup and disaster recovery
Monitored backups that are tested rather than assumed, with recovery priorities agreed against the systems the business cannot run without.
IT strategy and consultancy
Planning, roadmaps and regular strategic reviews, so technology decisions get made on purpose rather than under pressure.
IT compliance and risk management
Where the IT risk sits, which controls are in place and what evidence exists to demonstrate it, reviewed as you go rather than assembled for an audit.
EPX IT supports businesses across Staffordshire, Stoke-on-Trent, Telford, Wolverhampton, Walsall and Birmingham.
How we get you there
1. First contact and discovery.
We learn about your business and where it's heading, you learn about us and how we work, and together we work out whether we're the right fit.
2. Planning and presenting.
We get into your actual requirements, then develop, present and refine an approach built around your business specifically.
3. Onboarding and handover.
We agree start dates, then you meet your named Partner Consultant and the heads of department who'll be working with you. After that EPX IT runs its own internal handover and a full IT review and assessment, so the team supporting you on day one already knows your setup. If you're switching provider, see how EPX IT manages a switch.
From there the same Partner Consultant stays with you. EPX IT calls this Partner Success: IT support, cyber security, regular technology meetings and business continuity, all included in the core relationship from the start.
When EPX IT is the right fit
EPX IT is a good fit if your current IT support is interrupting staff, slowing delivery or pulling leadership's attention away from running the business. It's also worth a conversation if support only responds after something has broken and rarely explains the root cause, or if leadership can't see IT performance and risk clearly enough to plan around them.
Some sectors carry constraints of their own, so there are separate pages on IT support for manufacturing and engineering companies and IT support for legal and accountancy firms. A business running more than one site is covered by managed network services.
What it costs to leave IT as it is
IT support that only reacts costs you the same way every time, in unplanned disruption and in bills that don't match what was agreed, and it leaves a board-level question nobody can quite answer. Properly managed IT ends that pattern, because someone is finally accountable for catching problems early and for keeping costs predictable enough to budget against.
What our partners say
EPX team are amazing and very supportive with all IT issues. Robert has resolved an issue today which was causing major operational issues. I cant thank the team enough and Robert for all the support he provides.
Great Company to have at hand for all the IT Issues
Excellent service again from Nathan and the EPX team
Great customer service from Nathan
Fabulous service. As a charity I know that by using EPX I can relax and feel confident that our IT system is safe and managed well. This leaves us time to concentrate on other things.
EPX are very efficient and knowledgeable. We switched recently and are very happy with the service we receive. Very impressed with how efficient and personable everyone is. Any problems are dealt with very quickly. Would...Read more
Highly recommend. The service EPX offer is fantastic. The staff are very welcoming, knowledgeable, & experienced allowing issues to be resolved quickly and effectively.
We have been working with EPX for a number of years now and they have always been helpful and responsive to the IT Tickets I pass on to them. EPX are the perfect IT partner to have I consider them like my IT colleague as...Read more
EPX IT have been a fantastic company to work with, coming up with solutions that work on a large, complex site. They have responded swiftly to every challenge and provided cost-effective service across our wide-ranging b...Read more
We’ve worked with EPX for a number of years as our IT support provider for a large business village and conference centre in Stafford, and their service has been excellent throughout. They consistently deliver first-clas...Read more
EPX go above and beyond and to deliver great customer service
Speedy IT solutions delivered in a friendly and understandable manner. Staff always willing to go above and beyond!
Great company. Extremely knowledgeable and very helpful. Nothing too much trouble.
Would highly recommend them.The whole team goes above and beyond, in helping solve any issues that arise. It's always nice to have their backup.
Great service ,Swift response to my request for assistance Explained the problem in a message and how to resolve the problem. Without the need for a call Great service Highly recommend
Recently became a client of EPX. The whole team have been professional but friendly and helpful with all the issues we've raised. Highly recommended if you want a 1st class IT service. Thankyou EPX.
What you can do next
Find out what it would cost.
Answer a few questions about your team and the kit they use, and see an indicative monthly cost for managed IT support before you speak to anyone.
See how a switch actually runs.
Moving provider runs in planned phases, from notice and an audit through a handover of passwords, licences and documentation to a phased migration, so your team keeps working while it happens.
If it's not right, you're covered.
EPX IT backs every switch with a 60 day money back guarantee, a full refund plus £500, see the full guarantee.
Frequently asked questions
What does a managed IT service provider do?
How much does IT support cost UK businesses?
How do I choose an IT support provider?
How do I switch IT support providers without disruption?
Do you offer 24/7 IT support?
More from the EPX IT knowledge hub: In-house IT vs a managed service provider, Why choose EPX IT for IT support, Maximising ROI from IT investments and Switching IT providers without the headache.
Talk to EPX IT
A conversation is the next step. If you want business IT support that reduces disruption and gives leadership real visibility, our team will talk you through what that looks like for your setup.
If you'd rather look before you talk, grade your current IT service and see where the gaps are.
If it's not right, you're covered. EPX IT backs every switch with a 60 day money back guarantee, a full refund plus £500, see the full guarantee.
