Your IT is an integral part of your business, if your IT stops working, so does your business. Outsourcing your IT Support to EPX gives you access to an entire IT department of engineers with specialist skills in a range of key technical disciplines.
EPX IT Support services are designed around the needs of our customers. We have a dedicated support helpdesk ready to take calls from your users. When you require assistance, our engineers are the first point of contact making our First Contact Resolution second to none.
We realise that customer service is just as important as technical ability, our engineers are trained to take an empathetic approach to queries and provide a personalised service to each customer.
EPX prefers to build long term relationships with our customers and we are so confident with our service which that if you take on our IT support, EPX will not tie you into a long-term contract. If you are not 100% satisfied with our service you can leave without notice. This is something other companies don't offer!
Maintenance support gives you piece of mind by providing your business with complete and comprehensive IT support. This service provides both remote and on-site support; guaranteed response times, dedicated account manager, monthly server and network health checks and many other features. These agreements start from as little as £80 per month and are tailored to suit your needs.
EPX offers a remote IT support agreement. This support option gives you unlimited remote support to maintain and keep your network up and running for a low fixed monthly cost. 90% of IT support requests are resolved remotely coupled with our aim to resolve your queries on first contact, any IT issues you may have will be resolved quickly.
Our support on demand service gives you access to all of our skills and knowledge when you need it without the commitment of entering into an agreement. You call us when you need us and we will provide an engineer at a fixed hourly/project rate for as long as you need them. Simple.
This option is great for businesses who:
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If you would like a quote for supporting your IT, please fill in the below form and we will get back to you with a quote shortly: