Utilise technology to streamline operational practices

The aim of any business leader is to ensure that the product/service offerings are the best they can be, always consistent and that the users who interact with the brand receive the most authentic experience, true to what they believe they should be getting.

Any business that is looking to grow must look to properly utilise technology. The deployment of the right technologies can significantly benefit the operational practices of a business. Before thinking of optimising the current technologies being used within a company, the existing technologies should be assessed against the new requirements.


Using tools such as Microsoft Teams and Slack for example can increase the connectivity of employees, including those that work remotely. These collaboration tools can help teams and/or different parts of the business collaborate and communicate on different projects as well as helping you keep track and analyse the performance and progress towards goal completion. Nowadays it is possible for employees to collaboration projects even when they are located in different offices or working remotely. Collaboration tools provide the opportunity for teams to send instant messages and schedule meetings via video to ensure the success of projects.


Staying connected is a significant factor of ensuring the smooth running of the business. With most businesses now working online, there is nothing worse than an unreliable broadbandsource with intermittent internet access. In today’s customer-centric marketplace, customer experience is the key to success, meaning that if your customers can’t reach your business when it is convenient for them, they may turn to a competitor for products/services.

Cloud computing

Many businesses are now exploring cloud-based office platforms such as Microsoft Office 365 and Google’s G-Suite to help provide them with better support for group-based projects. These platforms allow multiple users to work simultaneously, with all changes reflected in real-time across an unlimited number of devices. This also encourages collaboration regardless of location.

Losing important business data and documents can cause huge losses to a business so it is important to have a back-up plan. Cloud-based data storage can help with data recovery in case of an emergency. Cloud storage creates a backup of files and stores them in a remote location so they can be accessed at any time whereas on-premise storage solutions are vulnerable to hardware-level disasters, such as fires, floods, robberies or another catastrophic event.

Cyber security

In the UK, the number of cyberattacks on businesses is continuing to rise and remains a permanent struggle. Protecting computers, servers and networks from attacks has never been so important. Ensuring that your business’s software stay up to date could mean that you are better protected against cybercriminals. For example, using an outdated web browser can present gaping security holes for cybercriminals to exploit. Most web phishing attempts can be blocked by updating your browser to the most recent version.

EPX Technical Services – Information Technology Consultants

To find out more about how a move towards utilising technology might benefit your business, or to discuss your wider IT strategy, contact EPX Technical Services today on 01785 878311 or email us at info@epx.co.uk.